Frequently Asked Questions

I bought a used copy of one of your books, but the software it came with is out of date–can I get a free upgrade?

Sorry, free upgrades are not available.  You can visit this page to purchase updated software:  Student Edition Software

I want to download a file, but I am having trouble registering on your website.  Who can help me?

After completing and submitting the registration form, be sure to check your spam/junk mail folder for the automated verification email from National Technology & Science Press. You must follow the link in that email to verify your registration.  If you continue to encounter difficulty registering on the website, send an email to orders@ntspress.com.

I tried to place an order online with my credit card, but something went wrong. Who can help me?

To cancel your order, change your shipping/billing address, or if you’ve encountered other technical problems with online ordering, please send an e-mail to ntspress@cerqa.com.  Be sure to include your order number, NTSP-####.

What is your Returns Policy?

National Technology and Science Press has a no returns policy. We have installed this measure as one means of offering prices dramatically lower than is customary for students.

Do you accept Purchase Orders?

Purchase orders are accepted only for orders of 10 or more books, and only from academic educational institutions and businesses. Smaller orders must be placed online using a credit card (use the “Order Now” button under the appropriate book on the “Publications” tab). Purchase orders must include all shipping, billing, and contact information including e-mail address and phone number.

Please scan and e-mail purchase orders to orders@ntspress.com.  If faxing please include a cover sheet to the attention of NTS Press Orders.  Our fax number is 512.683.7071 (United States).

Do you ship outside of North America?

We can ship individual copies internationally, but the shipping cost is very high.  As a result, we do not currently provide complimentary evaluation copies of our titles outside North America. We do not have an international system in place for distribution, and shipping books from our warehouse here in the U.S. to international locations is prohibitively expensive.  We are working on this issue and hope before long to have a solution for international distribution.

How do I get a copy of my invoice and/or check on the status of my order?

For inquiries related to order status and/or invoice requests, contact us by e-mail at orders@ntspress.com

My book arrived damaged.  What should I do?

If any materials received are damaged, please take a photo image of the damaged goods and e-mail it to us at orders@ntspress.com , along with a copy of your receipt within 30 days of purchase, so that we can provide a replacement copy.

How can I find the “Printing number” of my book?

At the top of the copyright page, underneath the ISBN, you will see a string of numbers that looks like this:  10  9  8  7  6  5  4  3  2.  The last digit is the printing number.